Lost Order Form

Please use this form if an existing order you have paid for is not showing in your account.

We sincerely apologise for any issues this has caused. We recently experienced a database corruption that caused a number of orders to be lost from our system. If your order was already downloaded and sent to the factory, it may already be in production or on its way. Please fill in this form so we can investigate and locate your order.

Leave blank if you do not know it.
Please include the name, address, postcode, country, and any other details used on the original order.
Please enter the date you made the payment, or your best estimate.
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You can upload multiple images. Select several at once, or add more after choosing the first image.
Please do not submit full bank card numbers, seed phrases, private keys, passwords, or login details. Only upload evidence that helps us confirm the original payment. If we locate your order we will let you know with tracking through email, and any other contact details you provide. Please put in the notes any additional info, including specific id types you purchased.